You can also call Stelara - I assume they have some sort of patient support like other biologics do. We've had that happen twice with auto-injectors where they don't fully deploy and some of the medication leaks out but Stelara is in a regular pre-filled syringe, right?
In both cases the companies that made the medication - AbbVie for Humira (can't remember what the other one was, possibly a Simponi pen, so Janssen) replaced the dose but wanted the auto-injectors/pens that misfired back to see what was wrong.
It sounds like maybe the syringe wasn't inserted deeply enough? Or perhaps it was barely inserted?
How old is your son? Sometimes it's actually easier to give yourself a shot. I used to do MTX shots for my daughter and after she started doing them herself, she actually found them less painful because she knew exactly how much pressure to put (i.e. "Mom pokes me too hard"). She started doing her own shots at 13.