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Seton has snapped/untied itself


So i had my seton placed in 2017 i believe and today it has snapped/untied itself on one end.
Ive tried to contact my care staff but it was some automated answering machine that will get back to me in 5 days but im panicking.

So one end it pretty much just hanging out and im really concerned on what to to. Should i pull it out? Should i leave it?

Its making me really uncomfortable and i dont know what to do.