- Joined
- Feb 5, 2010
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- 2,427
Well, today I started my first day of work at my branch. I apologize for this rather long post, but I'm feeling a mix of emotions and just have to spew out all my thoughts somewhere.
For those of you who didn't follow my other thread...I was unemployed for some time and recently got hired as a part-time teller at a nearby bank. I have no previous experience in banking, but do have experience in customer service and cash-handling.
Anyway...so I arrived at 8:45 am and the assistant manager let me in. I also met the new manager of the branch, who was also there on his first day. There were a couple other tellers there too. So, I stood around for a while talking with the manager and ASM and one of the tellers (when he wasn't assisting the drive-thru customers). Then the lobby opened up and the ASM sat at the customer services desk to direct people. I was still standing around at this point (behind the teller line) not knowing what I was supposed to be doing. So, I talked with one of the other tellers in between customers.
Finally, my training supervisor came in, but I stood around some more not knowing what was going on or if I was supposed to be doing anything. After another 20 min it seemed, she told me that she was setting up my name tags and passwords to log onto the computer to do my training. She showed me how to use the intercoms for the drive-thru so I could pick up the tubes for them. She told me they were having a hard time finding my login info. So, she started "training" me on daily transaction stuff and telling me about all these codes to type into the computer. I'm thinking to myself at this point, "I hope this isn't what it's going to be like all day." I don't learn the best that way. I like to be given the concrete information, comprehend it, then put it into practice. But, I do what she says for the time being.
A little while later she hands me a piece of paper and tells me to call it and find out my password and codes. I have no idea who I'm calling or what the numbers on the paper even mean. At some point I put the guy on hold and went to get my wallet that had my new employee number in it (not realizing that the number on the paper was it). The phone had slipped off the table and was hanging on the floor and when I came back my training supervisor says, "Just so you know there's a hold button." (I have never used a phone with multiple lines before, sorry!) So, then I felt like a dope.
Anyway...so 2 hours later I'm finally signed into the system to start my computer training. She signs me up for 3 web classes next week. She asks me if I'm sure I can get all my training online done quickly to be able to do the online classes (which I can't do if I don't complete the computer stuff first). I'm usually a quick learner (my last job I completed the online stuff way ahead of schedule), so I told her I didn't think it would be a problem.
So, I start the 1st module of my training on "Banking Basics." I'm introduced to another teller a little later and am told to take "lots of notes" because my supervisor is known to "drill with questions." So, I start taking notes and am feeling slightly overwhelmed by all of the info. I soon realized the format of the online training was not my favorite. What was being said into my headphones wasn't the same as the text that appeared on the screen. So, I had to wait to read all the text until after I listened to the speaker and then write lots of notes. I certainly was writing a LOT and I started to feel like gosh this is taking forever. The program didn't even let you view your progress. So, you have no idea how far along you are in the module without quitting the whole program to view the outline. I had no idea when I finished sections, so when she came over to ask how I was doing I didn't know what to tell her. I was in the middle of a section apparently and there's no pause, so I had to tell her when I finished, so she could check.
Boy did I feel lousy when I called her over to check on my progress and saw that I was only halfway through the FIRST section. That's it! I was supposed to be done with Banking Basics and the second module on Security after today. But I didn't even finish the first section! It didn't really feel great when she realized this and said, "Oh, you're not even done with the basics..." And then asked me how long I thought I had been working on this section and looked at my notes to see what I had been writing down. She told me I was writing too much and showed me all these reference sheets saved on the computer "to keep in mind." I wish she would have told me about those BEFORE! Or hey...maybe they should print all that out for new people so they're not scared into thinking they need to write down all this info from the training because they're never going to see it again.
After that, I had about an hour left before I had to leave. I sped through the next sections trying my best to get at least the first section done! My supervisor went to lunch around 12:45 pm and said she'd see me tomorrow because I would be leaving before she got back. I wondered who would approve the section for me once I completed it if she was gone. She didn't tell me (or maybe she figured I probably wouldn't finish).
At 1:15 pm, one of the head tellers came over to let me know it was time for me to leave, so I should log out for the day. I logged out to check the outline and saw I was on the LAST section before the end of the first training module. Grr!
So, needless to say, I went home feeling rather discouraged. I pride myself on doing things well and I kinda felt like my training supervisor thought I was under performing. I don't like being perceived that way. Like I'm slow or something. But, if those first 2 hours in the morning hadn't been wasted I bet I could have easily finished both sections. I don't think she kept that in mind.
It's weird. I get a vibe from her. She's outwardly nice, but I sense this underlying feeling of empowerment she likes to lord over people. Any time I added my own personal experience to the conversation to try and relate to what she was talking about, I wouldn't get a response. So, I don't know. Hopefully, I won't have any issues with her.
Everyone else seems super duper nice otherwise.
Anyway...in need of some encouragement. I know it's only the first day. But, I don't like leaving a "bad" impression on people. And I feel like my training supervisor already has an impression of me that isn't REALLY me! It's a new job, so of course I'm going to have some insecurities. I just wish I felt like my training supervisor was more encouraging rather than so focused on what I haven't done yet.
Alright, bring on the warm fuzzy feelings!
For those of you who didn't follow my other thread...I was unemployed for some time and recently got hired as a part-time teller at a nearby bank. I have no previous experience in banking, but do have experience in customer service and cash-handling.
Anyway...so I arrived at 8:45 am and the assistant manager let me in. I also met the new manager of the branch, who was also there on his first day. There were a couple other tellers there too. So, I stood around for a while talking with the manager and ASM and one of the tellers (when he wasn't assisting the drive-thru customers). Then the lobby opened up and the ASM sat at the customer services desk to direct people. I was still standing around at this point (behind the teller line) not knowing what I was supposed to be doing. So, I talked with one of the other tellers in between customers.
Finally, my training supervisor came in, but I stood around some more not knowing what was going on or if I was supposed to be doing anything. After another 20 min it seemed, she told me that she was setting up my name tags and passwords to log onto the computer to do my training. She showed me how to use the intercoms for the drive-thru so I could pick up the tubes for them. She told me they were having a hard time finding my login info. So, she started "training" me on daily transaction stuff and telling me about all these codes to type into the computer. I'm thinking to myself at this point, "I hope this isn't what it's going to be like all day." I don't learn the best that way. I like to be given the concrete information, comprehend it, then put it into practice. But, I do what she says for the time being.
A little while later she hands me a piece of paper and tells me to call it and find out my password and codes. I have no idea who I'm calling or what the numbers on the paper even mean. At some point I put the guy on hold and went to get my wallet that had my new employee number in it (not realizing that the number on the paper was it). The phone had slipped off the table and was hanging on the floor and when I came back my training supervisor says, "Just so you know there's a hold button." (I have never used a phone with multiple lines before, sorry!) So, then I felt like a dope.
Anyway...so 2 hours later I'm finally signed into the system to start my computer training. She signs me up for 3 web classes next week. She asks me if I'm sure I can get all my training online done quickly to be able to do the online classes (which I can't do if I don't complete the computer stuff first). I'm usually a quick learner (my last job I completed the online stuff way ahead of schedule), so I told her I didn't think it would be a problem.
So, I start the 1st module of my training on "Banking Basics." I'm introduced to another teller a little later and am told to take "lots of notes" because my supervisor is known to "drill with questions." So, I start taking notes and am feeling slightly overwhelmed by all of the info. I soon realized the format of the online training was not my favorite. What was being said into my headphones wasn't the same as the text that appeared on the screen. So, I had to wait to read all the text until after I listened to the speaker and then write lots of notes. I certainly was writing a LOT and I started to feel like gosh this is taking forever. The program didn't even let you view your progress. So, you have no idea how far along you are in the module without quitting the whole program to view the outline. I had no idea when I finished sections, so when she came over to ask how I was doing I didn't know what to tell her. I was in the middle of a section apparently and there's no pause, so I had to tell her when I finished, so she could check.
Boy did I feel lousy when I called her over to check on my progress and saw that I was only halfway through the FIRST section. That's it! I was supposed to be done with Banking Basics and the second module on Security after today. But I didn't even finish the first section! It didn't really feel great when she realized this and said, "Oh, you're not even done with the basics..." And then asked me how long I thought I had been working on this section and looked at my notes to see what I had been writing down. She told me I was writing too much and showed me all these reference sheets saved on the computer "to keep in mind." I wish she would have told me about those BEFORE! Or hey...maybe they should print all that out for new people so they're not scared into thinking they need to write down all this info from the training because they're never going to see it again.
After that, I had about an hour left before I had to leave. I sped through the next sections trying my best to get at least the first section done! My supervisor went to lunch around 12:45 pm and said she'd see me tomorrow because I would be leaving before she got back. I wondered who would approve the section for me once I completed it if she was gone. She didn't tell me (or maybe she figured I probably wouldn't finish).
At 1:15 pm, one of the head tellers came over to let me know it was time for me to leave, so I should log out for the day. I logged out to check the outline and saw I was on the LAST section before the end of the first training module. Grr!
So, needless to say, I went home feeling rather discouraged. I pride myself on doing things well and I kinda felt like my training supervisor thought I was under performing. I don't like being perceived that way. Like I'm slow or something. But, if those first 2 hours in the morning hadn't been wasted I bet I could have easily finished both sections. I don't think she kept that in mind.
It's weird. I get a vibe from her. She's outwardly nice, but I sense this underlying feeling of empowerment she likes to lord over people. Any time I added my own personal experience to the conversation to try and relate to what she was talking about, I wouldn't get a response. So, I don't know. Hopefully, I won't have any issues with her.
Everyone else seems super duper nice otherwise.
Anyway...in need of some encouragement. I know it's only the first day. But, I don't like leaving a "bad" impression on people. And I feel like my training supervisor already has an impression of me that isn't REALLY me! It's a new job, so of course I'm going to have some insecurities. I just wish I felt like my training supervisor was more encouraging rather than so focused on what I haven't done yet.
Alright, bring on the warm fuzzy feelings!
